11wln Privacy Policy

1. Who We Are

11wln ("we", "us", "our", "the Platform") operates the online betting and casino platform accessible at 11wln.app. We provide sports betting, live casino, slots, and related gaming entertainment services primarily to users in Pakistan and other permitted markets.

For the purposes of this Privacy Policy, 11wln acts as the data controller in respect of the personal information you provide when registering, depositing, betting, or otherwise interacting with the 11wln platform. This Policy applies to all services operated under the 11wln brand.

By using the 11wln platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should discontinue use of the platform and close your account.

2. Data We Collect

11wln collects the following categories of personal data from users:

We do not knowingly collect sensitive personal data (such as racial or ethnic origin, political opinions, or health data) unless required for responsible gaming compliance purposes (e.g. self-exclusion requests).

3. How We Use Your Data

11wln uses your personal data for the following purposes:

• Account creation and management: To register your 11wln account, verify your identity, and maintain your profile and PKR wallet.
• Service delivery: To process your bets, casino game sessions, deposits, and withdrawal requests through JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and other supported payment methods.
• Regulatory compliance: To fulfil our anti-money laundering (AML), know-your-customer (KYC), and responsible gaming obligations, including age verification (18+ requirement).
• Fraud prevention and security: To detect, investigate and prevent fraudulent transactions, multi-accounting, and other platform abuse.
• Customer support: To respond to your queries, complaints, and account-related requests submitted via live chat or email.
• Platform improvement: To analyse usage patterns, fix bugs, optimise mobile performance, and develop new features relevant to Pakistani players.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — only where you have provided consent or where a legitimate interest applies. You may opt out at any time.
• Responsible gaming: To monitor betting behaviour and apply responsible gaming interventions where appropriate, including enforcing self-exclusion and deposit limit requests.

4. Legal Basis for Processing

11wln processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil the user agreement between you and 11wln, including account registration, bet settlement, and payment processing.
• Legal obligation: Processing required to comply with applicable AML, KYC, age verification, and gaming regulation requirements.
• Legitimate interests: Processing for fraud prevention, security monitoring, platform analytics, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications and non-essential cookie placement, where you have provided explicit consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

5. Data Sharing

11wln does not sell your personal data to third parties. We may share your data with the following categories of recipients where necessary:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa/Mastercard networks, and USDT processing partners — solely to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML screening services used to verify your identity and meet regulatory requirements.
• Game providers: Software studios that supply casino games and slots to 11wln may receive anonymised or session-level data required to deliver and audit game outcomes.
• Technology infrastructure: Cloud hosting, content delivery, and cybersecurity providers operating under contractual data processing agreements that restrict use of your data to service delivery only.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory direction, 11wln will disclose personal data to competent authorities. We will notify affected users where legally permitted to do so.

All third-party processors engaged by 11wln are contractually required to maintain appropriate technical and organisational security measures and to process personal data only as directed by 11wln.

6. Cookies & Tracking

11wln uses cookies and similar tracking technologies to operate the platform, personalise your experience, and analyse site usage. The categories of cookies used are:

• Strictly necessary cookies: Required for the platform to function — session management, login state, security tokens. These cannot be disabled without breaking core functionality.
• Functional cookies: Store your preferences such as language settings, preferred payment method, and last-used game category to improve your experience across sessions.
• Analytics cookies: Collect anonymised data on pages visited, time on site, and navigation paths to help 11wln understand how players use the platform and where improvements are needed.
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of 11wln marketing campaigns. These are only placed with your consent.

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to bet or play casino games on 11wln, but may limit personalisation features.

7. Data Retention

11wln retains personal data for as long as necessary to fulfil the purposes described in this Policy and to comply with applicable legal, regulatory, and audit requirements. In practice:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in line with standard AML record-keeping obligations.
• KYC documentation (identity and address verification) is retained for a minimum of five (5) years from the date of submission or account closure, whichever is later.
• Support communications are retained for a minimum of two (2) years from the date of the last interaction.
• Technical and usage data collected via cookies and server logs is typically retained for thirteen (13) months on a rolling basis.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Where data is anonymised, the resulting dataset no longer constitutes personal data and is not subject to the restrictions of this Policy.

8. Security

11wln implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and 11wln's servers
• Encrypted storage of sensitive account credentials and financial identifiers
• Role-based access controls limiting internal staff access to personal data on a need-to-know basis
• Two-factor authentication (2FA) options available to all 11wln account holders
• Continuous monitoring for suspicious login activity, brute-force attempts, and account takeover indicators
• Regular penetration testing and vulnerability assessments of platform infrastructure

No data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. While 11wln takes all reasonable steps to protect your data, you also bear responsibility for keeping your login credentials confidential. Never share your 11wln password with anyone.

9. Your Rights

As a data subject, you hold the following rights in respect of the personal data 11wln holds about you, subject to applicable legal limitations:

• Right of access: Request a copy of the personal data 11wln holds about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data on your account.
• Right to erasure: Request deletion of your personal data where retention is no longer legally required. Note that AML and regulatory obligations may prevent full erasure of certain records.
• Right to restriction: Request that 11wln restricts processing of your personal data in certain circumstances.
• Right to data portability: Receive a structured, machine-readable copy of the personal data you provided to 11wln, where technically feasible.
• Right to object: Object to processing based on legitimate interests, including direct marketing. Marketing opt-out requests will be processed within 10 business days.
• Right to withdraw consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, contact 11wln's support team at [email protected]. 11wln will respond to rights requests within thirty (30) days of receipt.

10. Children's Privacy

The 11wln platform is strictly intended for adults aged 18 years and above. 11wln does not knowingly collect or process personal data relating to individuals under the age of 18.

If 11wln discovers or is notified that an account has been registered by or for a person under 18, the account will be immediately suspended, all bets will be voided, and the deposited principal will be returned after verification of the minor's identity. Winnings generated by an underage account will be forfeited.

If you have reason to believe that a minor has accessed or registered on the 11wln platform, please notify our support team immediately at [email protected].

11. International Data Transfers

11wln's infrastructure and some of its third-party service providers operate in jurisdictions outside Pakistan. Where personal data is transferred internationally, 11wln ensures that appropriate safeguards are in place, including contractual clauses that require recipients to protect personal data to a standard equivalent to that required in the data's country of origin.

By using the 11wln platform, you acknowledge that your personal data may be transferred to, stored in, and processed in countries outside Pakistan. In all cases, such transfers are conducted in accordance with this Privacy Policy and applicable data protection laws.

12. Policy Changes

11wln reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform services. When material changes are made, we will notify registered users via their registered email address or through a prominent notice displayed on the 11wln platform.

The "Last Updated" date at the top of this page reflects the date of the most recent revision. Users are encouraged to review this Policy periodically. Continued use of the 11wln platform following any update constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or 11wln's handling of your personal data, please contact our support team:

Email: [email protected]

Our support team is available 24/7 via live chat on the 11wln platform. For data rights requests, please include "Privacy Request" in your subject line and provide sufficient information to allow 11wln to locate and verify your account.